In the last chapter of the book When Fish Fly, authors John Yokoyama and Joseph Michelli include the following quote attributed to President Woodrow Wilson:
“You are not here merely to make a living. You are here to enable the world to live more amply, with greater vision, and with a finer spirit of hope and achievement. You are here to enrich the world. You impoverish yourself if you forget this errand” (p. 142).*
That quote accurately sums up the content in this short, but helpful book about “World Famous Pike Place Fish Market” in Seattle, WA. Although I felt that the clear absence of Christ in the ethic promoted by the book was a genuine weakness, I found the quotes below helpful in my desire to be better in my customer service skills as well as my hope to be a God-exalting, people-blessing individual.
“Hundreds of times a day, I ask myself, ‘Who am I being right now?'” (p.38)
“Our staff has truly incorporated ‘listening to make a difference’ into their way of being with one another and with customers. They offer one another and the people they serve a safe environment to have the experience of being known and appreciated” (p.100).
“It is sad how many people are walking around with a deep need and desire to be heard” (p.101).
“Do you typically listen to make a difference, or do you usually listen to defend yourself” (p.103)?
“When people discover what it means to make a difference, it creates for them a new world and gives meaning to their work” (p.138).
*Hyperion, New York, 2004.
PS–If you want to see World Famous Pike Place Fish Market in action, check out the Fish Cam on the bottom of the fish market (keep in mind they operate in the Pacific time zone).